Privacy Policy

Last Updated: 7 October 2026

Anytime Garage Doors ("we," "us," or "the Company") ABN 17 636 443 162 respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services, and outlines your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Information you provide directly:

When you submit a Request a Quote form on our website, we collect:

• Full Name
• Phone Number
• Email Address
• The property address, suburb, city, and post code where service is requested.
• Service Required
• Additional Details you choose to provide about your enquiry

We may also collect:

• Payment information processed securely through third parties; we do not store full card numbers.
• Any other messages or information you send us via phone, email, or contact channels.

Information collected automatically:

• IP address, browser type, and device information.
• Pages visited, time spent on site, and browsing behaviour.
• Cookies and similar tracking technologies, as described in Section 5.

2. How We Use Your Information

We use the information we collect to:

• Respond to and process your quote request or enquiry.
• Schedule and provide garage door and gate repair, installation, and maintenance services.
• Communicate with you about appointments, quotes, and billing.
• Respond to enquiries and support requests.
• Send promotions, offers, or newsletters only if you have opted in.
• Measure and improve the performance of our Google advertising campaigns.
• Improve our website and services.
• Comply with legal obligations and protect our rights.

We only use the details you provide through our forms to respond to your enquiry and, where relevant, to deliver the service you have requested.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: companies that help us operate our business, such as payment processors, quote or form management tools, scheduling software, and email services.
• Advertising platforms: Google, which may receive website activity through advertising tags to help us measure and optimise our advertising. See Section 5 for details.
• Legal authorities: when required by law, court order, or to protect our legal rights.
• Technicians and subcontractors: when a service requires coordination with authorised third parties.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining service and warranty records, and to comply with legal, accounting, or reporting obligations. Quote requests that do not proceed to a booking are retained only as long as reasonably needed to follow up with you, after which they may be deleted.

5. Cookies, Analytics and Advertising Tools

Our website may use cookies and similar technologies to remember your preferences, analyse site traffic, and improve site functionality. Below is a summary of the third-party tools we may use. Analytics and advertising tags are loaded only after you allow their categories in Cookie Settings. The Google Maps embed on our Contact Us page remains blocked unless you allow the embedded map.

Google Analytics

We may use Google Analytics to understand how visitors use our website (pages viewed, time on site, general location). This data is generally anonymised/aggregated. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Ads Conversion Tracking

We may use Google Ads conversion tracking to measure the performance of our Google advertising campaigns. This uses cookies that do not personally identify you.

Google Maps

Our Contact Us page can embed Google Maps to show our service area. The map loads only if you allow it in Cookie Settings. Google may collect your IP address when the map loads.

You can set your browser to refuse cookies; however, this may affect certain features of the site. For more information on how these providers handle data, see Google's Privacy Policy.

6. Overseas Disclosure

Some of the service providers and platforms we use (including Google, referenced above) may store or process personal information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information continues to be handled in a manner consistent with the Australian Privacy Principles.

7. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information against unauthorised access, loss, or alteration. However, no method of data transmission or storage is 100% secure.

8. Data Breach Notification

In the unlikely event of a data breach that is likely to result in serious harm, we will take steps consistent with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

9. Your Rights Under the Privacy Act 1988 and the Australian Privacy Principles

As an Australian business, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction of your data if it is inaccurate, out of date, or incomplete.
• Request deletion of your data, subject to legal or legitimate business reasons for retaining it.
• Opt out of marketing communications at any time.
• Request a copy of your data in a portable format.
• Make a complaint about how we have handled your personal information.

To exercise these rights or make a complaint, contact us using the information in Section 12. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

10. Children's Privacy

Our services and website are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

12. Contact Us

If you have questions or concerns about this Privacy Policy, how we handle your information, or wish to exercise any of the rights described in Section 9, contact:

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will indicate when the most recent revision was made. We recommend reviewing this page periodically.

This document provides general information and does not constitute legal advice. We recommend obtaining independent legal advice to confirm compliance with all laws relevant to your business and circumstances.